Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eatpequodspizza.rest, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile experience, online ordering platform, email communications, and any other services we offer (collectively, the "Services").

1. Who We Are

Pequod's Pizza is a food service business operating in the United States. We are dedicated to delivering exceptional pizza and dining experiences to our customers. For the purposes of this Privacy Policy, Pequod's Pizza acts as the data controller for the personal information we collect from you.

• Business Name: Pequod's Pizza
• Website: eatpequodspizza.rest
• Email: [email protected]

If you have any questions or concerns about this policy or our privacy practices, please contact us using the information provided in the Contact Us section at the bottom of this policy.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with us. Below is a detailed breakdown of the categories of information we may collect.

2.1 Personal Information You Provide to Us

When you use our Services, you may voluntarily provide us with certain personal information, including but not limited to:

• Contact Details: Your full name, mailing or delivery address, email address, and phone number.
• Account Information: Username, password, and other credentials if you create an account with us.
• Order Information: Details about your food orders, delivery preferences, special instructions, and transaction history.
• Payment Information: Credit or debit card numbers, billing addresses, and other financial details required to process your payments. Note that full payment card data is processed by our PCI-DSS-compliant third-party payment processors, and we do not store complete card numbers on our servers.
• Communications: Messages, feedback, reviews, inquiries, or complaints you send to us via email, contact forms, or other communication channels.
• Marketing Preferences: Your preferences for receiving marketing communications and promotional materials from us.
• Loyalty Program Data: Points balances, redemption history, and participation details if you enroll in any of our reward or loyalty programs.

2.2 Automatically Collected Information

When you access or use our website, certain information is collected automatically through technology, including:

• Device Information: Hardware model, operating system and version, unique device identifiers, browser type and version, and mobile network information.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, exit pages, and other browsing behavior on our website.
• IP Address: Your Internet Protocol (IP) address, which may be used to approximate your general geographic location.
• Log Data: Server log files that record requests made to our servers, including the date and time of your visit, browser information, and error data.
• Location Data: With your permission, we may collect precise geolocation data to facilitate delivery services or recommend nearby locations. You may disable location access through your device settings.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities over time and across different websites. This includes:

• Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions).
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous analytics data.
• Functional Cookies: Remember your preferences and settings to enhance your experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns.

For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy. You may adjust your browser settings to refuse cookies; however, doing so may affect your ability to use certain features of our Services.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Third-party food delivery platforms and partner services that process orders on our behalf.
• Social media platforms if you interact with our social media pages or use social login features.
• Analytics providers that help us understand how users engage with our website.
• Marketing partners and advertising networks.

3. How We Use Your Information

Pequod's Pizza uses the information we collect for a variety of business and operational purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including coordinating delivery and pickup.
• Managing your account and providing customer support.
• Sending order confirmations, receipts, and delivery status updates.
• Processing payments and preventing fraudulent transactions.
• Administering loyalty and rewards programs.

3.2 Improving Our Services

• Analyzing usage patterns and customer feedback to improve our menu, website, and overall service quality.
• Conducting internal research, analytics, and business intelligence to make informed decisions.
• Troubleshooting technical issues and monitoring website performance.
• Testing new features, products, and services.

3.3 Marketing and Communications

• Sending promotional emails, newsletters, special offers, and updates about Pequod's Pizza — only if you have opted in to receive such communications.
• Displaying targeted advertisements on our website and third-party platforms based on your interests and behavior.
• Personalizing your experience by showing you content, products, and promotions relevant to your preferences and order history.
• Conducting surveys and collecting feedback to improve our marketing efforts.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected]. Please note that even after opting out of marketing messages, you will continue to receive transactional communications related to your orders and account.

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Responding to legal requests, court orders, subpoenas, or government inquiries.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public.
• Detecting, investigating, and preventing fraudulent activity and security incidents.

4. Legal Bases for Processing (Applicable Law)

As a business operating in the United States, Pequod's Pizza is subject to applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) for consumer protection purposes. Our processing of your personal information is based on one or more of the following grounds:

• Contractual Necessity: Processing required to fulfill your orders and provide the Services you have requested.
• Consent: Where you have given us explicit consent, such as for marketing communications or the use of non-essential cookies.
• Legitimate Business Interests: Processing necessary for our legitimate operational interests, such as improving our services, preventing fraud, and maintaining security.
• Legal Obligation: Processing required to comply with applicable laws and regulations.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. Categories of service providers include:

5.2 Legal Requirements and Law Enforcement

We may disclose your information when required to do so by law or in response to valid legal processes, including:

• Compliance with a subpoena, court order, or governmental request.
• Cooperation with law enforcement agencies investigating illegal activity.
• Protection against fraud, cyberattacks, or other security threats.
• Enforcement of our Terms of Service or other legal rights.

5.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, sale of assets, financing, or bankruptcy, your personal information may be transferred as part of that business transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes.

6. Data Security

Pequod's Pizza takes the security of your personal information seriously and implements a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

Our security measures include, but are not limited to:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to employees, contractors, and service providers who need it to perform their job functions, and who are bound by confidentiality obligations.
• Payment Security: Our payment processing systems are PCI-DSS compliant. We do not store full credit card numbers on our own servers.
• Regular Security Assessments: We periodically review our security practices and conduct vulnerability assessments to identify and address potential risks.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and respond to data breaches or security incidents.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and responding to valid requests within the timeframes required by law.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: We do not sell personal information. However, if you believe your data is being shared in a manner that constitutes a "sale" under California law, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You may have the right to limit the use and disclosure of your sensitive personal information to purposes necessary for providing our Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge different prices, or provide a lesser quality of service because you exercised your privacy rights.

To submit a California privacy request, please email us at [email protected] with the subject line "California Privacy Request". We will verify your identity before processing your request and will respond within 45 days, with a possible extension of an additional 45 days where reasonably necessary.

7.2 General Privacy Rights (All Users)

Regardless of your location, we respect your ability to control your personal information. You may have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Request correction of any inaccurate or incomplete information in your account.
• Delete Your Data: Request deletion of your personal information, subject to applicable legal obligations.
• Data Portability: Request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Opt Out of Marketing: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request to ensure the security of your information.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. Cookies are small text files placed on your device by your web browser when you visit our site.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of our website. Without these cookies, services such as online ordering or account login cannot be provided.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and how users navigate our site. We use tools like Google Analytics for this purpose.
• Functional Cookies: Allow our website to remember choices you make, such as your language preference, saved items, or location, to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements more relevant to your interests. They may also limit how often you see an ad and help us measure the effectiveness of advertising campaigns.

You can control cookies through your browser settings and, in some cases, through our cookie preference center. Note that disabling certain cookies may affect the functionality of our website.

For full details on the specific cookies we use, their duration, and how to manage them, please visit our dedicated Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine appropriate retention periods include:

When personal information is no longer necessary for the purposes for which it was collected, we will securely delete or anonymize it. If deletion is not immediately possible (e.g., due to backup storage), we will isolate the data from further processing until deletion can occur.

10. Children's Privacy

Pequod's Pizza does not direct its Services to minors, and we do not knowingly solicit or collect personal information from anyone under the age of 18. If you are under 18, please do not submit any personal information through our website or Services.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at [email protected] so that we can promptly address the situation.

This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which protects the online privacy of children under 13 years of age in the United States.

11. International Data Transfers

Pequod's Pizza is based in the United States, and the information we collect is governed by United States law. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection and privacy laws in the United States may differ from those in your country. By using our Services and providing us with your information, you acknowledge that your personal data may be transferred to and processed in the United States.

When transferring data internationally, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy. These safeguards may include contractual protections with our international service providers.

If you have questions about how we handle international data transfers, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, plug-ins, and applications, including social media platforms, delivery partner websites, and payment gateways. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit. This Privacy Policy applies only to information collected by Pequod's Pizza through our own Services.

13. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Because there is currently no universally accepted standard for how websites should respond to DNT signals, our website does not currently alter its data collection and use practices in response to DNT browser signals.

However, you can manage your tracking preferences through our cookie settings and by opting out of targeted advertising through the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.

14. Filing a Complaint

If you believe that Pequod's Pizza has not complied with applicable privacy laws or this Privacy Policy, you have the right to file a complaint with the appropriate authorities.

14.1 Complaints with the Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces federal consumer protection and privacy laws in the United States, including the FTC Act. You may file a complaint with the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 Complaints with the California Attorney General (California Residents)

California residents who believe their CCPA/CPRA rights have been violated may also file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

14.3 Contact Us First

Before filing a formal complaint with a regulatory authority, we encourage you to contact us directly so that we can work to resolve your concern promptly and efficiently. Most privacy concerns can be addressed quickly through direct communication.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and at our sole discretion. When we make material changes to this policy, we will notify you by:

• Updating the "Last Updated" date at the top of this page.
• Posting a prominent notice on our website homepage.
• Sending an email notification to registered users if the changes are significant.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team using the information below. We are committed to addressing your inquiry promptly and thoroughly.

We will make every effort to respond to your inquiry within 30 days of receipt. For California residents exercising CCPA/CPRA rights, we will respond within 45 days, with a possible extension of an additional 45 days where reasonably necessary and with prior notice.